Last updated: 06/11/2026
Thank you for shopping with LOQTAH!
This Shipping Policy explains how we process, ship, and deliver orders within the United Arab Emirates (UAE) and to selected international destinations.
All orders are processed after payment confirmation or order placement, depending on the selected payment method.
Orders are usually prepared on the same day or the next business day, subject to product availability.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing times may vary depending on product availability, order volume, or unforeseen circumstances.
Once your order is placed, you will receive an order confirmation email containing your order details.
LOQTAH currently provides shipping and delivery services throughout the United Arab Emirates (UAE) and to selected international destinations.
We are continuously expanding our international shipping network by gradually adding new countries and regions, making LOQTAH products accessible to more customers worldwide.
International Shipping Availability:
International shipping is available only to supported countries and regions.
Customers can check shipping availability by selecting their country or region on our online store.
Certain products may not be available for international shipping due to customs regulations, import restrictions, or shipping carrier requirements.
We reserve the right to cancel and refund orders that cannot be shipped due to destination restrictions or shipping limitations.
We aim to process and deliver all orders as quickly and efficiently as possible.
Estimated Delivery Times:
Within the UAE: Within 72 hours.
International Deliveries: Approximately 7–10 days, depending on the destination country and shipping arrangements.
Delivery times are estimates and may vary depending on:
Delivery location and destination country.
Order volume and product availability.
Customs clearance and import procedures.
Weather conditions, public holidays, or unforeseen circumstances.
Shipping carrier operations and local delivery procedures.
Please note that international deliveries may occasionally take longer due to customs inspections or circumstances beyond our control.
Shipping charges are calculated based on factors such as the destination, product weight, quantity, and selected shipping service.
All applicable shipping charges will be displayed at checkout before completing your order.
Shipping fees may vary depending on the selected country or region.
Promotions or special offers may include free delivery on eligible orders, subject to the applicable terms and conditions.
Customers can review the total order amount, including applicable shipping charges, before confirming their purchase.
We offer Cash on Delivery (COD) for eligible orders within the United Arab Emirates (UAE).
COD availability is subject to the delivery location and available shipping services.
Customers selecting COD should ensure that the exact payment amount is ready at the time of delivery to avoid delays.
For International Orders:
Cash on Delivery may not be available for international destinations. Available payment methods will be displayed at checkout based on the selected country or region.
International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country's authorities.
Unless explicitly stated otherwise at checkout:
These additional charges are not included in the product prices or shipping fees.
Customers are responsible for paying any applicable import duties, taxes, or customs-related charges.
Customs authorities or shipping carriers may contact customers directly to arrange payment or request additional information.
Customs clearance procedures may affect the estimated delivery time.
LOQTAH does not control customs charges or import regulations imposed by destination countries.
We recommend that customers review their local import requirements before placing an international order.
Once your order has been processed and shipped, you may receive a shipping confirmation email containing tracking information, where available.
Customers can use the tracking details provided to monitor the progress of their shipments.
For any questions regarding your order or delivery status, please contact our customer support team.
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
Recipient's full name.
Complete delivery address.
Valid contact number, including the country code for international orders.
Postal or ZIP code, where applicable.
LOQTAH is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your delivery details, please contact us as soon as possible so we can assist you before your order is shipped.
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of receiving your order.
To help us investigate and resolve the issue efficiently, we may request:
Your order number.
A description of the issue.
Photos of the received products and packaging, where applicable.
Our customer support team will review your case and assist you in finding an appropriate resolution in accordance with our applicable policies and consumer protection requirements.
Certain products may be restricted or prohibited from being shipped to specific countries due to local import regulations, customs requirements, or shipping carrier policies.
If an order cannot be shipped due to such restrictions:
LOQTAH will notify the customer as soon as the issue is identified.
We will explain the reason for the shipping limitation.
If the order cannot be fulfilled, we will arrange a refund of the applicable amount to the original payment method.
We continuously review shipping requirements and update product availability for supported international markets to minimize delivery issues.
If you have any questions about shipping, delivery availability, customs requirements, or your order, please contact us:
LOQTAH – Customer Support
Email: support@loqtah.ae
WhatsApp: https://wa.me/971556468832
Contact Page: https://loqtah.ae/pages/contact
Website: https://loqtah.ae
Social Media: Through our official LOQTAH social media channels.
We are always happy to assist you and are committed to making your shopping experience with LOQTAH as smooth and enjoyable as possible.
Thank you for choosing LOQTAH!
