Refund policy

Last updated on 21/01/2026

At LOQTAH, customer satisfaction is important to us, and we aim to provide a clear and fair shopping experience.

🔹 Returns

• Returns can be requested within 7 days of receiving your order.

• Items must be:

  • Unused

  • In original condition

  • In original packaging with all accessories

• The following items are non-returnable:

  • Food items and snacks

  • Personal care or opened products

  • Clearance or discounted items (unless defective)

🔹 Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos, and we will assist you promptly.

🔹 Refunds

• Once the returned item is approved and inspected, the refund will be issued to the original payment method.

• Refunds may take 5–10 business days, depending on the payment provider and bank.

• Shipping fees are non-refundable unless the issue was caused by us.

🔹 How to Request a Return

Please contact us via:

• Email: support@loqtah.ae
• Through WhatsApp
• Or through our social media channels