Refund policy

Last updated on 21/01/2026

 

At LOQTAH, customer satisfaction is important to us, and we aim to provide a clear and fair shopping experience.

🔹 Returns

  • Returns can be requested within 7 days of receiving your order.

  • Items must be:

    • Unused

    • In original condition

    • In original packaging with all accessories

  • The following items are non-returnable:

    • Food items and snacks

    • Personal care or opened products

    • Clearance or discounted items (unless defective)

🔹 Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos, and we will assist you promptly.

🔹 Refunds

  • Once the returned item is approved and inspected, the refund will be issued to the original payment method.

  • Refunds may take 5–10 business days, depending on the payment provider and bank.

  • Shipping fees are non-refundable unless the issue was caused by us.

🔹 How to Request a Return

Please contact us via:

 

 

Free Shipping

Free shipping within UAE on all orders above AED 250

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Customer Service

Our support team is available 24/7

Return

You can return non-food items within 7 days

Secure Payment

All payments are processed securely